FREQUENTLY ASKED QUESTIONS

BOOKING

1. Fill in the form and receive the cost of your transfer or provision and pay online on the stripe platform.

2. Receive a summary of your order by e-mail. As soon as your order has been validated by our team (within 12 hours), you will receive confirmation with your invoice and your login details, with the option of modifying or cancelling your order in the event of any changes.

3. Six hours before, you will receive an SMS with your driver’s contact details.

4. Meet our driver in the vehicle and enjoy your stay !

You can book your transfer or availability 24 hours a day, 7 days a week, up to 1 year in advance.

Our driver’s schedule is automatically blocked especially for your trip at the time of booking.

Rates are subject to traffic conditions. No extra charge for baby seats, luggage or tolls. You pay the rate indicated at the time of booking.

All our payments are SSL secured by Stripe.

Yes, of course, cancellation is possible with a notice period of :
– Between 72 hours and 48 hours before the start of the Service: 10% charged.
– Between 48 hours and 24 hours before the start of the Service: 50% charged.
– Less than 24 hours or No Show: 100% charged

Toute facture est envoyée par email après validation de votre paiement, avec toutes les informations liées à votre transfert. Nous vous conseillons donc de vérifier l’exactitude de vos coordonnées.

All invoices are sent by email after your payment has been validated, with all the information relating to your transfer. We therefore advise you to check the accuracy of your contact details.

STANDBY SERVICE/HOURLY SERVICE

The minimum charge for an hourly service is 3 hours.

20 km per hour are included in the price.